Returns & Exchanges
At House of Charizma, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your fashion pieces, we offer a seamless return and exchange process within 14 days of delivery.
Initiate Your Request
Log in to your account and navigate to the 'My Orders' section to select the items you wish to return or exchange.
Pack Your Items
Ensure all garments are in their original condition, unworn and with tags attached, and place them securely in the original packaging.
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing