Frequently Asked Questions
Everything you need to know about shopping with House of Charizma.
What is the standard delivery time for domestic and international orders?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-12 business days depending on the destination and customs processing.
How can I track the status of my order?
Once your order is dispatched, you will receive an email and SMS containing a unique tracking number and a link to our courier partner's portal.
What is your return and exchange policy?
We offer a 7-day return policy for unused items with original tags intact. Please note that customized or stitched outfits are not eligible for return unless they arrive damaged.
Do you offer stitching services for unstitched collections?
Yes, we provide premium stitching services. You can select the 'Stitched' option on the product page and choose from our standard size chart or provide custom measurements.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal for international customers, and Cash on Delivery (COD) for domestic orders within specific regions.
Are the colors of the products accurate on the website?
We strive to display product colors as accurately as possible. However, due to photographic lighting and different device screen settings, slight variations may occur.